About Jordan
Professor Tong’s research primarily employs mathematical modeling and experimental methods to investigate questions in operations management, analytics, and behavioral science. His research focuses on examining how human cognitive limitations interact with broader system dynamics to inform operations design. He has published in journals such as Management Science, Operations Research, Psychological Science, Manufacturing & Service Operations Management, and Production and Operations Management. He currently serves in editorial roles at Management Science (Associate Editor), Operations Research (Associate Editor), and Production & Operations Management (Senior Editor).
Professor Tong has taught undergraduate and graduate courses in Operations Management, Operations Analytics, Supply Chain Management, Modeling & Optimization for Business Analytics, and the Psychology of Business Analytics. He received his PhD in Operations Management from the Fuqua School of Business at Duke University and his BA in Mathematics from Pomona College.
Selected Accepted Journal Articles
Balakrishnan, M. & Ferreira, K. & Tong, J. (2024). Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation Management Science
Selected Published Journal Articles
Kim, S. & Tong, J. (2024). Admission control bias and path-dependent feedback under diagnosis uncertainty Manufacturing & Service Operations Management
Davis, A. & Flicker, B. & Hyndman, K. & Katok, E. & Keppler, S. & Leider, S. & Long, X. & Tong, J. (2023). A Replication Study of Operations Management Experiments in Management Science Management Science
Feiler, D. & Tong, J. (2022). From Noise to Bias: Overconfidence in New Product Forecasting Management Science
DeCroix, G. & Long, X. & Tong, J. (2021). How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing Operations Research
Ibrahim, R. & Kim, S. & Tong, J. (2021). Eliciting human judgment for prediction algorithms Management Science
Kim, S. & Tong, J. & Peden, C. (2020). Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization Management Science
Batt, R. & Tong, J. (2020). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap Manufacturing & Service Operations Management
Tong, J. & DeCroix, G. & Song, J. (2020). Modeling payment timing in multiechelon inventory systems with applications to supply chain coordination Manufacturing & Service Operations Management
Tong, J. & Feiler, D. & Larrick, R. (2018). A behavioral remedy for the censorship bias Production and Operations Management
Tong, J. & Feiler, D. & Ivantsova, A. (2018). Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism Psychological Science
Tong, J. & Feiler, D. (2017). A behavioral model of forecasting: Naive statistics on mental samples Management Science
Liu, F. & Song, J. & Tong, J. (2016). Building supply chain resilience through virtual stockpile pooling Production and Operations Management
Huang, L. & Song, J. & Tong, J. (2016). Supply chain planning for random demand surges: Reactive capacity and safety stock Manufacturing & Service Operations Management
Feiler, D. & Tong, J. & Larrick, R. (2013). Biased judgment in censored environments Management Science
Chen, L. & Kok, G. & Tong, J. (2013). The effect of payment schemes on inventory decisions: The role of mental accounting Management Science
Editorial and Reviewing Activities
Operations Research – Since January 2024
Associate Editor
Management Science – Since January 2022
Associate Editor
Production and Operations Management – Since January 2021
Associate Editor
Decision Sciences – January 2017 – December 2020
Associate Editor
Operations Research – Since January 2016
Ad Hoc Reviewer
Production and Operations Management – January 2015 – January 2021
Editorial Board Member
Manufacturing and Service Operations Management – Since January 2012
Ad Hoc Reviewer
Management Science – Since January 2012
Ad Hoc Reviewer
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