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Featured Publications

Kim, S., Tong, J., & Peden, C.
(2020).
Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization.
Management Science
(66), 4921-5484.

Canamucio, A., Bavafa, H., Marcus, S., Terwiesch, C., & Werner, R.
(2021).
Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion.
Management Science

Bavafa, H., Savin, S., & Terwiesch, C.
(2021).
Customizing Primary Care Delivery Using E-Visits.
Production and Operations Management

Ibrahim, R., Kim, S., & Tong, J.
(2021).
Eliciting human judgment for prediction algorithms.
Management Science
(67), 1993-2656.

Feiler, D., & Tong, J.
(2021).
From Noise to Bias: Overconfidence in New Product Forecasting.
Management Science

Dhanorkar, S., & Siemsen, E.
(2021).
How Nudges Lead to Improved Energy Efficiency in Manufacturing: Evidence from Archival Data and a Field Study.
Production and Operations Management

DeCroix, G., Long, X., & Tong, J.
(2021).
How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing.
Operations Research
(69), 683-708.

Batt, R., & Tong, J.
(2020).
Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap.
Manufacturing & Service Operations Management
(22), 975-995.

Bavafa, H., Örmeci, L., Savin, S., & Virudhachalam, V.
(2021).
Surgical Case-Mix and Discharge Decisions: Does Within-Hospital Coordination Matter?.
Operations Research

Meng, L., Batt, R., & Terwiesch, C.
(2020).
The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department.
Manufacturing & Service Operations Management

Wemmerlöv, U.
(2021).
The Retrospective Determination of Process Improvement’s Economic Value at the Individual Manufacturing Firm Level: Literature Review and Proposed Measurement Framework.
Journal of Operations Management
(67), 182-211.

Bavafa, H., & Jónasson, J.
(2021).
The Variance Learning Curve.
Management Science
(67), 2657-3320.

Long, X., & Nasiry, J.
(2020).
Wage Transparency and Social Comparison in Salesforce Compensation.
Management Science
(66), 5290-5315.