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Featured Publications

Canamucio, A., Bavafa, H., Marcus, S., Terwiesch, C., & Werner, R.
(2021).
Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion.
Management Science

Bernstein, F., DeCroix, G., & Keskin, B.
(2021).
Competition between Two-Sided Platforms Under Demand and Supply Congestion Effects.
Manufacturing & Service Operations Management
(23), 1043-1061.

Bavafa, H., Savin, S., & Terwiesch, C.
(2021).
Customizing Primary Care Delivery Using E-Visits.
Production and Operations Management

Ibrahim, R., Kim, S., & Tong, J.
(2021).
Eliciting human judgment for prediction algorithms.
Management Science
(67), 1993-2656.

Feiler, D., & Tong, J.
(2021).
From Noise to Bias: Overconfidence in New Product Forecasting.
Management Science

Dhanorkar, S., & Siemsen, E.
(2021).
How Nudges Lead to Improved Energy Efficiency in Manufacturing: Evidence from Archival Data and a Field Study.
Production and Operations Management

DeCroix, G., Long, X., & Tong, J.
(2021).
How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing.
Operations Research
(69), 683-708.

Zhao, H., Xu, L., & Siemsen, E.
(2021).
Inventory Sharing and Demand-Side Underweighting.
Manufacturing & Service Operations Management
(23), 1217-1236.

Bavafa, H., & Jónasson, J.
(2021).
Recovering from Critical Incidents: Evidence from Paramedic Performance.
Manufacturing & Service Operations Management
(23), 914-932.

Bavafa, H., Örmeci, L., Savin, S., & Virudhachalam, V.
(2021).
Surgical Case-Mix and Discharge Decisions: Does Within-Hospital Coordination Matter?.
Operations Research

Meng, L., Batt, R., & Terwiesch, C.
(2021).
The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department.
Manufacturing & Service Operations Management
(23), 819-834.

Wemmerlöv, U.
(2021).
The Retrospective Determination of Process Improvement’s Economic Value at the Individual Manufacturing Firm Level: Literature Review and Proposed Measurement Framework.
Journal of Operations Management
(67), 182-211.

Bavafa, H., & Jónasson, J.
(2021).
The Variance Learning Curve.
Management Science
(67), 3104-3116.