About
Professor Daniels research focuses on platform operations. She uses mathematical models to study how individuals and platforms make decisions, especially in on-demand service settings like ride-hailing. Professor Daniels' work explores how to make platforms more efficient and how platform decisions affect other stakeholders. Her work has appeared in top journals such as Manufacturing & Service Operations Management and Production and Service Management.
Professor Daniels has taught undergraduate and graduate courses in operations management, supply chain management, and optimization. Currently she teaches in the full-time and executive MBA programs at WSB.
Professor Daniels received her Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania and holds a B.S. in Mathematics from Duke University. Previously, she was on the faculty at Olin Business School at Washington University in St. Louis.
Selected Accepted Journal Articles
Daniels, K. & Turcic, D. Matching Technology, Fleet Size, and Passenger Wait in Ride-Hailing Markets Management Science
Selected Published Journal Articles
Daniels, K. & Valdes, L. (2021). Trying and Failing: Biases in Donor Aversion to Rejection Production and Operations Management
Bhargava, H. & Rubel, O. & Altman, E. & Arora, R. & Boehnke, J. & Daniels, K. (2020). Platform data strategy Marketing Letters
Cachon, G. & Daniels, K. & Lobel, R. (2017). The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity Manufacturing & Service Operations Management
Daniels, K. Understanding the Ridehailing Market Foundations and Trends in Technology, Information and Operations Management
Selected Submitted Journal Articles
Daniels, K. & Turcic, D. (2026). Matching Technology and Competition in Ride-hailing Marketplaces Manufacturing & Service Operations Management
Daniels, K. & Oh, J. (2026). Phantom Capacity: Informational Cost of Multi-homing on Ride-hailing Platforms Manufacturing & Service Operations Management
WSB Stories
‘Shop and Ship Early:’ Faculty Experts Weigh In on How the Supply Chain Will Impact Holiday Shopping