Information Technology Solutions (ITS)
Information Technology Solutions provides technology infrastructure, support, development, and procurement to the School. Primary focus areas include help desk support, data protection and security, lifelong relationship management (LRM), project management and development, event management software services, audio/visual support, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.
Support Requests
Normal service hours: Response to support requests within one business day of receipt.
After hours and weekends: Coverage managed on a best-effort basis.
Email: support@wsb.wisc.edu
Phone: 608-262-6868.
If you reach voice mail, leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all voice messages to 608-262-6868 and will place your message in our support queue for response priority.
Services We Provide
Hardware Services
Servers, workstations, laptops/notebooks, tablets, displays, and printers
Classroom/Lab Support
Instructor audio/visual and computer support; Event audio/visual, and computer support
Networking Services
Access, authorization, security, addressing, routing and connectivity (wired and wireless networks)
Application Services
LRM, Office 365 email and calendaring, EMS, Jira, Confluence, Database, Event Management, and Digital Measures
Support Services
Ticketing management, vendor management, resolution, and repairs
Procurement Services
Purchasing many of the hardware, software, services, and tools for research and learning
Contact Us
We welcome your questions or feedback anytime. Please feel free to stop by our office in Grainger Hall, room 4270.
Support Services
Room 4270 – Grainger Hall
Monday to Friday: 8 a.m. – 5:00 p.m.
support@wsb.wisc.edu
+1 608-262-6868