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Information Technology Solutions (ITS)

Information Technology Solutions provides technology infrastructure, support, development, and procurement to the School. Primary focus areas include help desk support, data protection and security, lifelong relationship management (LRM), project management and development, event management software services, audio/visual support, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.

Support Requests

Normal service hours: Response to support requests within one business day of receipt.

After hours and weekends:  Coverage managed on a best-effort basis. 

Email: support@wsb.wisc.edu

Phone: 608-262-6868.

If you reach voice mail, leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all voice messages to 608-262-6868 and will place your message in our support queue for response priority.

Services We Provide

Hardware Services

Servers, workstations, laptops/notebooks, tablets, displays, and printers

Classroom/Lab Support

Instructor audio/visual and computer support; Event audio/visual, and computer support

Networking Services

Access, authorization, security, addressing, routing and connectivity (wired and wireless networks)

Application Services

LRM, Office 365 email and calendaring, EMS, Jira, Confluence, Database, Event Management, and Digital Measures

Support Services

Ticketing management, vendor management, resolution, and repairs

Procurement Services

Purchasing many of the hardware, software, services, and tools for research and learning

Contact Us

We welcome your questions or feedback anytime. Please feel free to stop by our office in Grainger Hall, room 4270.

Support Services
Room 4270 – Grainger Hall
Monday to Friday: 8 a.m. – 5:00 p.m.
support@wsb.wisc.edu
+1 608-262-6868

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Beth Anderson

Director
Information Technology Solutions
beth.anderson@wisc.edu
John Weltin

John Weltin

Operations Team Manager
Information Technology Solutions
john.weltin@wisc.edu
Jane Zhang

Xiujuan Jane Zhang

Enterprise Business Analyst
Information Technology Solutions
xiujuan.zhang@wisc.edu
Brian Martin

Brian Martin

Information Processing Consultant
Information Technology Solutions
brian.martin@wisc.edu
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James Fuller

AV Technician
Information Technology Solutions
james.fuller@wisc.edu
Brett Jovanovich

Brett Jovanovich

Information Processing Consultant
Information Technology Solutions
brett.jovanovich@wisc.edu
Terry Wise

Terry Wise

Lead AV Technician
Information Technology Solutions
terry.wise@wisc.edu
Jared Marker

Jared Marker

Microsoft c# programmer/dev
Information Technology Solutions
jared.marker@wisc.edu