Information Technology Solutions (ITS)
Information Technology Solutions provides technology infrastructure, support, development, and procurement to the School. Primary focus areas include help desk support, data protection and security, lifelong relationship management (LRM), project management and development, event management software services, audio/visual support, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.
Normal service hours: Response to support requests within one business day of receipt.
After hours and weekends: Coverage managed on a best-effort basis.
If you reach voice mail, leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all voice messages to 608-262-6868 and will place your message in our support queue for response priority.
Services We Provide
Servers, workstations, laptops/notebooks, tablets, displays, and printers
Instructor audio/visual and computer support; Event audio/visual, and computer support
Access, authorization, security, addressing, routing and connectivity (wired and wireless networks)
LRM, Office 365 email and calendaring, EMS, Jira, Confluence, Database, Event Management, and Digital Measures
Ticketing management, vendor management, resolution, and repairs
Purchasing many of the hardware, software, services, and tools for research and learning
We welcome your questions or feedback anytime. Please feel free to stop by our office in Grainger Hall, room 4270.
Room 4270 – Grainger Hall
Monday to Friday: 8 a.m. – 5:00 p.m.