About Jordan
Professor Tong's research sits at the intersection of behavioral science and operations. He studies the human judgments and decisions that drive operational systems — including forecasting, inventory, quality evaluation, screening, and healthcare decisions — why they go systematically wrong, and how to design processes that work with human cognition rather than against it. Much of his current work examines how humans and AI can make better decisions together. His research has appeared in leading academic journals such as Management Science, Operations Research, Psychological Science, Manufacturing & Service Operations Management, and Production & Operations Management, as well as in practitioner outlets such as Harvard Business Review. He serves as an Associate Editor at Management Science and Operations Research and as a Senior Editor at Production & Operations Management.
Professor Tong teaches courses on operations, business analytics, and AI-enabled problem solving to undergraduate, master's, and doctoral students. He co-founded the Behavioral Operations Management Summer Institute (BOMSI) for PhD students and helped create and launch Wisconsin's MS in Business Analytics program. He received his PhD in Operations Management from the Fuqua School of Business at Duke University and his BA in Mathematics from Pomona College.
Selected Accepted Journal Articles
Tuncalp, F. & Ibrahim, R. & Kim, S. & Tong, J. (2026). Designing doctor-patient shared decision-making processes under bounded rationality Manufacturing & Service Operations Management
Kim, E. & Long, X. & Tong, J. (2026). Fair funnels: Bias, performance, and interventions in multistage hiring processes Manufacturing & Service Operations Management
Selected Published Journal Articles
Balakrishnan, M. & Ferreira, K. & Tong, J. (2026). Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation Management Science
Disorbo, M. & Ferreira, K. & Balakrishnan, M. & Tong, J. (2025). Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers. Manufacturing & Service Operations Management
Kim, S. & Tong, J. (2024). Admission control bias and path-dependent feedback under diagnosis uncertainty Manufacturing & Service Operations Management
Davis, A. & Flicker, B. & Hyndman, K. & Katok, E. & Keppler, S. & Leider, S. & Long, X. & Tong, J. (2023). A Replication Study of Operations Management Experiments in Management Science Management Science
Feiler, D. & Tong, J. (2022). From Noise to Bias: Overconfidence in New Product Forecasting Management Science
DeCroix, G. & Long, X. & Tong, J. (2021). How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing? Operations Research
Ibrahim, R. & Kim, S. & Tong, J. (2021). Eliciting human judgment for prediction algorithms Management Science
Kim, S. & Tong, J. & Peden, C. (2020). Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization Management Science
Batt, R. & Tong, J. (2020). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap Manufacturing & Service Operations Management
Tong, J. & DeCroix, G. & Song, J. (2020). Modeling payment timing in multiechelon inventory systems with applications to supply chain coordination Manufacturing & Service Operations Management
Tong, J. & Feiler, D. & Larrick, R. (2018). A behavioral remedy for the censorship bias Production and Operations Management
Tong, J. & Feiler, D. & Ivantsova, A. (2018). Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism Psychological Science
Tong, J. & Feiler, D. (2017). A behavioral model of forecasting: Naive statistics on mental samples Management Science
Liu, F. & Song, J. & Tong, J. (2016). Building supply chain resilience through virtual stockpile pooling Production and Operations Management
Huang, L. & Song, J. & Tong, J. (2016). Supply chain planning for random demand surges: Reactive capacity and safety stock Manufacturing & Service Operations Management
Feiler, D. & Tong, J. & Larrick, R. (2013). Biased judgment in censored environments Management Science
Chen, L. & Kok, G. & Tong, J. (2013). The effect of payment schemes on inventory decisions: The role of mental accounting Management Science
Practitioner-Oriented Publications
Ferreira, K. & Tong, J. (2026). How AI agents orchestrate work across silos Harvard Business Review
Editorial and Reviewing Activities
Operations Research – Since January 2024
Associate Editor
Management Science – Since January 2022
Associate Editor
Production and Operations Management – Since January 2021
Senior Editor
Decision Sciences – January 2017 – December 2020
Associate Editor
Operations Research – Since January 2016
Ad Hoc Reviewer
Production and Operations Management – January 2015 – January 2021
Editorial Board Member
Manufacturing and Service Operations Management – Since January 2012
Ad Hoc Reviewer
Management Science – Since January 2012
Ad Hoc Reviewer
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